Need help?
Frequently Asked Questions
We’re always happy to help. For questions about products, orders, sizing, returns, the store, collaborations, or anything else, please contact us at loreneguntveit@hotmail.com or call us on +45 27 12 79 59.
Our pieces generally fit true to standard European sizing and are available in sizes XS, S, M, L and XL. We recommend choosing your usual size. As the fit may vary slightly depending on the style, you’re always welcome to contact us if you need help choosing the right size.
If the fit isn’t quite right, you are welcome to return your item in accordance with our return policy. If you’re unsure about sizing before ordering, feel free to get in touch and we’ll be happy to guide you.
We offer a wide range of secure payment methods at checkout, including major credit and debit cards as well as the available digital payment options. All available payment methods will be displayed at checkout.
Where available, you can choose an instalment payment option directly at checkout. The available options will be shown before you complete your purchase.
You have 14 days from the day you receive your order to request a return. Returned items must be unworn, unused and in their original condition, with all original tags attached.
Before returning an item, please contact us at loreneguntveit@hotmail.com. We will provide you with the necessary return information and return address. Please note that return shipping costs are the responsibility of the customer unless otherwise agreed.
Yes. Our store is located at Blågårdsgade 31, Ground Floor Left, 2200 Copenhagen N, Denmark.
At the moment, the store is open by appointment, as the space also operates as a hair salon. If you would like to visit, please contact us in advance by email or phone and we’ll arrange a time that suits you.
Yes. If there is a particular piece you would like to see or try on, please contact us before your visit so we can make sure it is available at the store.
Do you offer collaborations, styling or creative projects?
For enquiries regarding collaborations, press, styling, photoshoots or other creative projects, we’d love to hear from you. Please contact us at loreneguntveit@hotmail.com with a little information about your enquiry.

